1. Information We Collect

We collect information in a few different ways to help us operate and improve our services.

• Information you provide directly. This includes your name, email address, phone number, company details, or any other information you share when completing forms, requesting service quotes, or communicating with us.
• Technical information collected automatically. When analytics tools are enabled, we may collect IP addresses, browser type, operating system, pages viewed, time spent on the Site, and other device identifiers.
• Cookies and similar technologies. If we use cookies, they help us personalize your experience, remember preferences, and understand how our Site performs.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to your inquiries, scheduling appointments, and delivering requested services.
• Providing, operating, maintaining, and improving our HVAC and refrigeration solutions.
• Sending important communications such as service updates, maintenance reminders, and changes to this Privacy Policy or our Terms.
• Analyzing trends, monitoring Site performance, detecting fraud, and strengthening the safety and security of our operations.

3. Sharing Your Information

We do not sell personal information. We only share it in limited circumstances:

• With trusted service providers and contractors who support our business (for example, licensed technicians or website maintenance partners) and who agree to keep information confidential.
• When required by law, regulation, legal process, or to protect our rights, property, or the safety of our customers and team.

4. Data Security

We implement reasonable technical, administrative, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. While we strive to use commercially acceptable means to protect your data, please remember that no method of transmission over the internet or method of electronic storage is 100% secure.

5. Data Retention

We retain personal information only for as long as needed to fulfill the purposes described in this Privacy Policy, to comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, update, correct, or request deletion of your data. To exercise these rights, contact us using the information below. We will respond in accordance with applicable laws.

7. International Transfers

Our company operates in the United States. Your information may be stored and processed here or in other jurisdictions where we or our service providers operate. When information is transferred outside your region, we take appropriate steps to ensure it remains protected in accordance with applicable privacy laws.

8. Links to Other Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of those sites. We encourage you to review the privacy policies of any external websites you visit before providing personal information.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make updates, we will revise the “Effective” date at the top of this page. We encourage you to review this policy regularly to stay informed about how we protect your information.